Refund & Replacement Policy

• Every purchased account or product comes with a 24-hour replacement warranty.
• The 24 hours begin when the product is delivered to you, which is when it appears on your order page.
• If a covered problem is confirmed within that period, we replace the product.

Genuine delivery-related problems, such as:

• We supplied incorrect login credentials.
• The supplied credentials do not work at the time of delivery.
• The account is already inaccessible, disabled or otherwise unusable at the time of delivery because of a condition that existed before you received it.

• Contact support as soon as you discover the problem, and within the 24-hour warranty period.
• Send your order number and any evidence needed for us to investigate, such as a screenshot of the error.
• We review the claim and, if it is valid, deliver a replacement.

Contact support

The warranty does not cover problems caused after successful delivery by your own actions or usage. Examples:

• Changing account information, the password or security settings and then losing access.
• Sharing the login credentials with another person.
• Changing settings in a way that causes problems.
• Spam, mass messaging, abusive behaviour or other prohibited activity.
• Fraudulent, deceptive, unlawful or abusive use.
• Violating the rules or terms of the platform the account belongs to.
• Using the account in a way that causes the platform to restrict, suspend or disable it after delivery.
• Problems caused by your device, browser, internet connection or network.
• Not following the instructions supplied with the product.
• Claims made after the 24-hour warranty period has expired.

The 24-hour warranty is not a guarantee that a social-media platform will never suspend, restrict or change an account. XYZAccount.com cannot control decisions made by third-party platforms.

• Our products are digital and are delivered immediately, so the resolution for a valid warranty claim is a replacement.
• XYZAccount.com does not provide cash refunds for delivered digital products, and a complaint does not automatically result in a refund.
• If a replacement is not in stock straight away, it is delivered as soon as stock is available.

Nothing in this policy limits any rights you have under applicable law.